It can always happen that something something go exactly as planned. We Using That You First Report Any Complaints to Us by Emailing info@infraroodmasters.nl
If this does not lead to a solution, it is Possible to Register your Dispute for Mediation via the WebwinkelKeur Foundation via https://www.webwinkelkeur.nl/kennisbank/consumenten/chail.
It is also Possible for Consumers in the EU to Register Complaints via The ODR Platform of the European Commission. This ODR Platform can be found at http://ec.europa.eu/odr. If your complaint is not yet be processed elsewhere, you are free to file your complaint via the European Union platform.